This lecture describes the useful terms and phrases used in telephoning including most common mistakes, dos and don’ts during telephoning. Moreover, it also explains about making a complaint on the telephone and dealing with a complaint on the phone.
This lecture describes the english usages and some useful tips for business meetings with simple examples. Sometime, making important decisions and assigning tasks for each member are done in the important business meeting. The lecturer explains the english terms and usages for these situations in 7 sections.
This lecture is about writing business emails and letters which are essential in communication of an organization or a business in english. This lecture is composed of 4 parts: 1. Request Letters 2. Replies 3. Credit and Collection Letters and 4. Complaint Letters.
This lecture has link with the lecture about telephoning. This includes what is cold calling, which words and sentences should be used for cold calling and important facts about cold calling.
This business english lecture introduces the positive words, phrases and empathy statements that are useful for communication with customers. Moreover, it describes dos and don’ts in business communication to improve customer service of the businesses.
This lecture proposes the positive customer service language for positive conservations. It also includes 11 facts of using positive words which are very useful for improvement of communication between office staffs, sale person and their customers.
This lecture discusses how General English can be changed to Business English and used in their customer services and relationships with their seniors and peers to get the good impressions.
This lecture describes useful 44 Business English sentences that can be used in business meeting, telephoning and other situations.
From this lecture, you can learn six common idioms used in the business field.